Frequently Asked Questions

Shipping & Delivery

How long will my order take to arrive?
Orders are typically fulfilled within 2-5 business days of purchase.
Delivery times vary by product and delivery location:
USA range from  3-10 business days
New Zealand/Australia  5-20 business days
You'll receive an email with a tracking number once your order ships so you can monitor its progress.
Please note these are estimated times and may vary due to product availability, location, carrier delays, or peak seasons. Our products are made-to-order to reduce waste and support conscious fashion values. If your order is delayed beyond the estimated delivery time, please contact us for assistance.
  

Do you offer international shipping?
We currently ship to USA, New Zealand and Australia. (if you are outside these areas, please contact us for further enquiry to purchase) Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this to monitor your package's journey. If you don't receive tracking within 5 business days, please contact us.

What shipping carriers do you use?
We partner with trusted carriers to ensure your order arrives safely. The specific carrier depends on your location and will be shown at checkout and in the follow up email.

Do you offer express or expedited shipping?
Standard shipping is currently our primary option. For urgent requests, please contact us directly and we'll do our best to accommodate your timeline.

Returns & Exchanges

What is your return policy?
Due to the made-to-order nature of our products, we do not offer refunds or exchanges on change-of-mind purchases. However, if you receive a faulty product or printing issue, we'll gladly accept returns within 30 days of delivery. Please review our full Refund Policy for complete details.

How do I start a return or exchange?
Email us with your order number and reason for return. We'll provide you with return instructions and address. Please note that return shipping costs are the customer's responsibility unless the item is defective.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Can I exchange an item for a different size or design?
Due to the made-to-order nature of our products, each item is printed specifically for you at the time of order. We're unable to offer exchanges. Please review size charts and product details carefully before purchasing.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through Shopify Payments for a secure checkout experience.

Can I modify or cancel my order after placing it?
Please contact us immediately if you need to modify or cancel your order. Once production has begun, we can not make changes, but we'll do our best to help.

I haven't received my order confirmation email. What should I do?
Check your spam or junk folder first. If you still can't find it, contact us with your order details and we'll resend your confirmation.

Products & Care

How should I care for my Rose Fibonacci Designs pieces?
To preserve the quality of the garment and design we recommend washing inside out in cold water and hanging to dry. Avoid harsh detergents and high heat.  Please note different garments and print styles may have varying care instructions, for full information visit our Caring for my Garment pg.

Are your products sustainably made?
Yes, we're committed to conscious fashion. Our items are made-to-order to minimize waste, and we work with production partners who share our values of quality and sustainability.  If you would like to read more please visit here

What sizes do you offer?
Size availability varies by product. Please check individual product pages for specific size charts and measurements.

Contact & Support

How can I contact customer service?
You can reach us through our contact page us directly. We typically respond within 24-48 hours during business days.

Do you have a physical store?
We're currently an online-only boutique, allowing us to offer our designs to customers worldwide while maintaining our commitment to quality and sustainability.